Q: What is your turnaround time for custom pens?
A: Custom pens are typically ready to ship within one week. Certain seasons tend to have longer backlogs. Be sure to let us know if it is important to meet a specific schedule for your order.
Q: How do you ship your items? Do you provide faster shipping?
A: By default, we ship both U.S. and international orders by Priority Mail. Other arrangement may be made as needed.
Q: Do you take custom orders?
A: Yes! We will be adding options to select the pen style with your choice of wood. Stay tuned!
Q: Do you offer volume discounts?
A: We offer discounts on a case by case basis. Send us the details of what you are looking for on our Contact Us page, and we will provide a quote.
Q: Do you have specials or offer discounts?
A: We periodically offer coupon codes which may be entered while placing your order. We will include these coupon codes in periodic emails for those customers who signup on our email list.
Q: How are your pens made? What parts do you make?
A: We order the hardware kits which include brass tubes. We drill a hole of appropriate size for the pen style into the wood or other material and glue the brass tube inside of it. After the glue dries, we trim the ends and turn the barrels of the pens on a lathe. They are then sanded and finished on the lathe. After the finish is dry, the pen is assembled and given a light coat of Renaissance wax.
Q: What does "spalted" mean?
A: Spalting is any form of wood coloration caused by fungi. Although primarily found in dead trees, spalting can also occur under stressed tree conditions or even in living trees. Although spalting can cause weight loss and strength loss in the wood, the unique coloration and patterns of spalted wood are sought after by woodworkers. Our spalted wood has been stabilized to maintain strength and a beautiful finish.
Q: What does it mean when wood is quilted?
A: Quilt or quilted maple refers to a type of "figure" in maple wood. It is seen on the tangential plane (flat-sawn) and looks like a wavy "quilted" pattern, often similar to ripples on water. The quilted figure is only found in the Western Big Leaf species of maple. It is a distortion of the grain pattern itself.
Q: Can the customer supply wood that has sentimental value for you to make a pen from?
A: By all means! Most pens need a blank at least 3/4" x 3/4" x 5 1/4". Let us know what you have in mind.